Post by account_disabled on Nov 25, 2023 1:32:39 GMT -5
In two cases, María believes that this has caused services to not be renewed, which has cost the company more than , euros in contracted services. She has asked Juan about this once or twice and both times she has shrugged and changed the subject. She once asked Juan to investigate her own inbox, and he didn't report anything out of the ordinary. She considered asking a client to give her a name and a test email, but since the relationship was already sour, she believes that would only make the situation worse. Without a CRM to track and record emails, Maria has no way to view customer communication records beyond her own inbox. She is confused and frustrated, and she is increasingly concerned that these non-renewals will jeopardize an otherwise stellar track record of results. In this case, a simple email-related step and an innocuous interruption.
In team communication results in lost revenue, internal turmoil, and decreased photo retouching morale for a high-performing employee. A small gap in the process is having major consequences and, in this case, the problem will only increase and worsen over time. Unfortunately, none of those involved have enough information to identify or articulate the gap, and management remains unaware of it. Let's now imagine a tool that would allow María to identify the probable breaking point of the process. Let's imagine that she could use that tool as a visual criterion when she raised her concerns with John or her boss, if necessary.
She imagines that all employees received training on that tool and were responsible for its steps. Do you find it useful? Welcome to the process map. process map Process map The path marked in business operations If someone tells you that it doesn't do them any good to visualize a complex, intangible concept, it's probably because they haven't seen a visualization of that concept yet. Most people, even those who do not consider themselves visually receptive, benefit greatly from the power of a shape-based visual representation to manifest the intangible.
In team communication results in lost revenue, internal turmoil, and decreased photo retouching morale for a high-performing employee. A small gap in the process is having major consequences and, in this case, the problem will only increase and worsen over time. Unfortunately, none of those involved have enough information to identify or articulate the gap, and management remains unaware of it. Let's now imagine a tool that would allow María to identify the probable breaking point of the process. Let's imagine that she could use that tool as a visual criterion when she raised her concerns with John or her boss, if necessary.
She imagines that all employees received training on that tool and were responsible for its steps. Do you find it useful? Welcome to the process map. process map Process map The path marked in business operations If someone tells you that it doesn't do them any good to visualize a complex, intangible concept, it's probably because they haven't seen a visualization of that concept yet. Most people, even those who do not consider themselves visually receptive, benefit greatly from the power of a shape-based visual representation to manifest the intangible.